Frequently asked questions

No, it isn't — Fix.bm is an independent, community-run service. But it does send your reports directly to the relevant Government of Bermuda department responsible for your issue.

We also publish them online, so that others in the community can read, discuss, and offer advice where needed.

Fix.bm is a platform that allows Bermuda residents to report, view and discuss local problems. Reports are sent to the relevant Government department by locating issues on a map. The project seeks to actively involve residents in the care of their communities, collaborating with the Government of Bermuda.

You can use this form — but please see whether these FAQs answer your question first, because that saves your time and ours.

1. Start at the homepage and type in a street name or address in Bermuda. Not sure where you are? Pick ‘use my location’.
2. Put the pin on the map to show exactly where the problem is, pick a category, and describe the issue. Then send.
3. Check your email inbox for our confirmation mail, click on the link, and you're done.

Fix.bm is primarily for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing — like potholes, overgrown vegetation, litter, broken street lights, or damaged road signs.

Urgent issues: for problems that might put people in immediate danger, like gas leaks, fallen power lines, or fallen trees blocking roads, please contact the relevant emergency service directly by phone.

We route problem reports via Government departments, so using Fix.bm for urgent matters may result in a delay in your report reaching the right people.

Non-physical things: for issues such as noise complaints, barking dogs, or complaints about Government services, please contact the relevant Government department directly.

Yes they are: when you submit your report, we send it to the Government, and we also publish it on the website. The Government will respond directly to you, and from that point on, your correspondence is one-to-one.

For that reason, we suggest that you don't include personal details such as addresses and phone numbers until you are in direct communication.

Putting your reports online has several benefits. Others can quickly see what has already been reported, so it prevents the Government from having to deal with duplicates.

It also creates a snapshot for local communities, so it's easy to see what the common problems are in a given area, and how quickly they get fixed. Other residents can browse, read and comment on problems — and perhaps even offer a solution.

For a few reasons: firstly, we need your email address so that the Government can get back to you.

Also, messages sent via Fix.bm go into Government systems. In most cases a full name is a mandatory field, and your report may be rejected without it.

We don't publish your email address, and you can opt to submit your report anonymously — just uncheck the ‘show my name publicly’ box on submission. This will mean that your name is not displayed on the Fix.bm website, although it is still sent to the Government.

No — you can send a report without registering. When you submit your report, we'll send you an email with a confirmation link.

If you use Fix.bm a lot, you can avoid this step by creating an account. Once you've signed in, your reports will be sent as soon as you click ‘submit’. You'll also be able to see all previous reports you've made on one page.

Visit the sign in page and choose ‘No, let me sign in by email’. You can choose a password at that point.

Don't worry! Visit the sign in page and choose ‘No, let me sign in by email’ — then put a new password in the box. You'll receive an email to confirm the change.

You can do this from your account page.

Fix.bm lets you sign up to receive an email every time someone reports a problem in your chosen area — your parish, or a distance around a spot you care about. Visit the alerts page to see what's available. This is a free service.

There is an unsubscribe link at the end of every alert email — click it and you'll be immediately unsubscribed.

First, check your internet connection is ok. If there are no problems at your end, please wait a few minutes and then try again.

If you still can't get things to work, drop us a line. Please include the wording of any error message you see, which browser you're using, and whether you're on a desktop or mobile device.

Use the ‘hide pins’ button on the map to clear it, or the status and category filters in the sidebar.

The categories on Fix.bm reflect the problems that Government departments are able to deal with.

There is almost always an ‘other’ option, but if your problem doesn't fit neatly into any of the given categories, please consider whether Fix.bm is the appropriate place to report it (see ‘What can I report?’, above).

Please check your spam folder — this is the most common reason that confirmation emails cannot be found. Adding us to your email whitelist will prevent this happening in future.

If you've already submitted your report, but now you need to send further information to the Government, you should wait until they reply to you, and then respond to their communication directly.

You can also leave an update on your Fix.bm report page, but note that updates are not forwarded to the Government. They are intended as a place for residents to discuss local problems and offer advice or support.

It's not possible to edit a report once it has been sent to the Government. However, if you have a good reason for editing the text on the website (for example, you included your phone number by mistake, or you intended your report to be anonymous), contact us and we will edit it for you.

Please include the URL (web address) of your Fix.bm report when you contact us.

All reports made through Fix.bm are published online. Reports can be submitted anonymously: just check the box when you fill in the form. The body of your report will still appear on the website, but without your name attached to it — though your name is still sent to the Government.

If your report contains potentially sensitive material, such as names or addresses, we suggest that you do not include these until the Government has replied to you directly and you are in one-to-one contact.

There's a ‘report abuse’ link at the foot of every Fix.bm report. Click it and we'll take a look as soon as we can.

Fix.bm is great for reporting problems, but we don't fix them — the relevant Government department oversees that.

If you'd like to chase the Government, try replying to their most recent correspondence to you — or if you only have an auto-response, you may be able to find further contact details there.

As the owner of your report on Fix.bm, you can change its status back to ‘not fixed’ at any time. Go to your report's web page and check the box under ‘update’.

We currently have a policy of retaining all Fix.bm reports: we believe they contribute a useful historic picture of communities across Bermuda.

As new reports are made, older ones drop off the first page for any given area, and are less likely to be discovered by those visiting the site.

Drop us a line, and we'll send you a list of the categories we hold for you, and the email addresses we have for each of them.

We are happy to make any changes that you require. We can also add or remove categories if you wish.

Fix.bm reports usually come by email. If you reply to the email in your normal way, your response will go directly into the user's inbox.

Your reply is not published on the Fix.bm website.

Yes — and we will do so for free, if you adhere to the Open311 standard. Find out more here.